In the event that shipment tracking states your package has been delivered but you have not physically received it, please take the following actions:
1. Review our article on "What to do if tracking says my order is delivered, but I can't find it".
2. After five business days, contact our customer support for further details.
The article above will detail best practices for finding your package. Please note that company policy mandates a five business day waiting period before customer support can take any resolving action. This period allows for your own due diligence in finding the package, tracking updates, and possible redeliveries.
Thanks in advance for your patience and understanding as we help you find your package! :)