Shipping Protection/Insurance

Update - Please see this article for updates concerning international shipping and required waiting periods due to COVID-19: International shipping via USPS - COVID-19 Update

Effective 9/20/19 at 3:00 PM EST, all orders placed with and shipped via our carrier partners (USPS and FedEx) are sent via FOB Durham, NC USA terms. 

IMPORTANT - This means that RBTR is NOT responsible for ANY lost, stolen, or damaged packages. 

In order to protect your shipment from these events, we offer low-cost shipping protection for every order directly on the cart page. 


The cost of adding shipping protection is automatically calculated as $0.98 or approximately 1% of your order total, whichever is greater. 

By adding shipping protection to your order, you can be confident in knowing that should something happen during transit, your order will be 100% covered (including shipping costs). The only things NOT covered by shipping protection are shown explicitly below:

  • Customs delays, package seizure, or failure to pay customs duties that are due
  • Incorrect or undeliverable address
  • Shipments being returned for exchange or refund.

Claims are handled quickly (typically within 24 hours) by reaching out to us at

Please be advised that by DESELECTING or DECLINING shipping protection, you assume ALL shipment risk and agree to not hold RBTR liable for ANY lost, stolen, or damaged packages. 

If you do not want to risk loss, adding shipping protection to all orders is strongly advised

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.