International shipping - COVID-19 Update

At this time, we highly recommend international orders be shipped via FedEx

We are noticing shipping delays in excess of 45-60 days, in some cases, due to COVID-19 related changes in shipping.  The USPS is maintaining a list of countries with known service disruptions.  The USPS has also started to heavily rely on sea transport to several other countries. 

Canadian customers, please note: We're seeing shipping delays between 30 and 45 days for Canadian orders using USPS. 

For all international orders, please keep the following in mind: 

  • USPS Departures from Miami, FL, or Jamacia, NY are the shipments leaving the US.  The next scan will be customs clearance or acceptance by local postal systems. It can take 30+ days for the package to arrive at customs once leaving the US. 
  • Please note: This timeline DOES NOT include any delays at customs. Please check with your local postal system for updates on customs delays.
  • The USPS is unable to offer any support on international shipments at this time. 
  • Unfortunately, Ripstop by the Roll is not able to offer additional assistance on international shipments at this time. 
  • Insurance requires a minimum of 60 days from the last scan until we're able to replace a missing/delayed international order. 
  • We cannot replace orders without shipping insurance, per company policy. 

Unfortunately, the tracking below is typical for the USPS during the COVID-19 Pandemic, and we'll continue to update this article as tracking continues. 

  • This order was shipped on 5/26. 
  • On 5/30 it arrived at the US port for export and sat until the ship was loaded, and departed on 6/14. 
  • According to current USPS timelines, sea transports are expected to arrive 30 days after departure, with an additional 7-12 for local delivery. 
  • Please note: This timeline DOES NOT include any delays at customs. Please check with your local postal system for updates on customs delays.
  • All told, this order is expected to arrive on July 26th, 62 days after it was shipped, at the earliest.
  • ** UPDATE** Please see the new tracking below.  The package is running over a month later than projections, clearing customs on August 21st, 87 days after shipping.


  • NEW_TRACK.jpg

 

  • USPS_Tracking.jpg
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