FAQ

Customer Service

• Do you have a phone number?

Big Laser

• What are the reinforcement patches for in the Precut tarp kit?

OutdoorINK

• How well does ink penetrate through each fabric?
• What are the "Tarp" versions of patterns in the Design Library?
• What fabrics can you print on?

Ordering

• What's the longest continuous cut of fabric I can get?
• Can I split payment methods?
• Choosing How to Send Fabric
• Continuous Cut Policy
• How do I add a note to my order?
• Do your kits include thread?

See all 11 articles

Shipping

• New Shipping rates - 2/2018
• International customs and duties fees.
• More information about local pickup.
• FedEx Service Maps - Delivery Estimates
• What to do if tracking says my order is delivered, but I can't find it
• Problems with Tracking

See all 8 articles

Materials FAQ

• Hammock Fabric Comparison chart
• How much do the tarp kits weigh when built?
• What are your double squeeze stoppers for?
• New to DIY, and have questions about synthetic quilts?
• Which Seam Sealer should I use?
• Coated Fabric Comparison Chart

See all 15 articles

Wholesale

• How do I sign up for a wholesale account?