FAQ

Customer Service

• Updated LIVE CHAT operation schedule
• Do you have a phone number?
• Product Warranty

Big Laser

• What are the reinforcement patches for in the Precut tarp kit?

OutdoorINK

• How well does ink penetrate through the printed fabrics?
• Do you have a gallery for OutdoorINK prints and products?
• OutdoorINK Fabric Specifications and Details
• OutdoorINK Printing DPI
• What are the "Tarp" versions of patterns in the Design Library?

Ordering

• What's the longest continuous cut of fabric I can get?
• Backorders
• Remnants
• Full Roll Order Change or Cancellation
• Choosing USPS or FedEx for International Shipments
• How much does it cost to ship?

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Shipping

• New Shipping Rates - 2/2018
• Do you ship to my country, and how much does it cost?
• International Customs and Duties Fees
• Local Pickup Information and Policies
• FedEx Service Maps - Delivery Estimates
• What to do if tracking says my order is delivered, but I can't find it

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Materials FAQ

• Hammock Fabric Comparison Chart
• How UV resistant are the OutdoorINK Printed Fabrics?
• Can you explain the product ID codes for Dyneema Composite Fabrics?
• What To Do If There's a Problem with Your Order
• Certificates of Conformance
• Washing and Care instructions

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Wholesale

• How do I sign up for a wholesale account?